About me

Experienced educator specialising in eLearning with a demonstrated history of working in education and the educational publishing industry. I inspire others coupled with my leadership and communication skills to drive sustained customer satisfaction and retention.

Extensive experience with lead a team who connect with customers (academics, teachers, subject matter experts) on a meaningful level so that they might achieve their goals with integrating digital learning solutions. This involves creating training and on-boarding programs which meet our customers where they are. It requires fostering a customer advocacy community where customers can connect, collaborate, and share.

Skilled in Digital Strategy, Educational Technology, Online Learning Design and Business Intelligence. Strong educator and customer success professional.

Specialities: • eLearning • Learning Management Systems • Digital Publishing • Customer Success • Strategic Management • Leadership • Messaging • Customer Advocacy • Public Speaking • Customer Experience • Written Communications • Relationship Building • Cross-Functional Collaboration • Presentations • Project Management

I has also written on ICT leadership – my article titled It’s about culture: how to really integrate ICT was published in Teacher magazine (published by Australian Council for Educational Research) in 2007.

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